Ticket Booking:
- Receive customer inquiries regarding ticket reservations via phone, email, or in person.
- Provide multiple options for flights, prices, and availability tailored to the customer's needs.
- Process bookings using electronic reservation systems to ensure accuracy and swift transactions.
Advisory and Information:
- Offer comprehensive information about destinations, flights, prices, and travel regulations.
- Advise customers on suitable flight options based on their needs and preferences.
Booking Follow-up:
- Confirm customer bookings and provide accurate flight details.
- Verify flight updates and subsequent changes, guiding customers appropriately.
Issue Resolution:
- Address any problems or challenges arising during the booking process promptly and effectively.
- Provide alternative solutions and compensations when necessary to ensure customer satisfaction.
Previous experience in airline ticket booking or customer service.Excellent communication skills and ability to deal with a diverse range of customers.Good knowledge of electronic ticketing systems.Ability to work under pressure in a dynamic work environment.Passion for travel and a desire to provide an outstanding experience for passengers.