Quality Assurance & Control:

• Develop and implement QA & QC processes to maintain high product standards.
• Identify, recommend, and implement process improvements, methodologies, and equipment upgrades to align with quality requirements.
• Establish and maintain Quality Manuals, Reporting Systems, and compliance documentation.
• Oversee product traceability processes, ensuring proper implementation and documentation.

Compliance & Standards Management:

• Ensure compliance with national and international quality standards and legislation.
• Liaise with customer auditors to implement corrective actions and maintain adherence to customer specifications.
• Define and enforce quality procedures and controls across operations.

Customer Satisfaction & Complaint Handling:

• Develop and manage a Customer Complaint System (CCS) to track, analyze, and resolve quality concerns.
• Implement procedures for Complaints, Non-Conformance, Corrective & Preventive Actions, Stop Ship, Purge, and Recall.
• Monitor customer satisfaction and collaborate with vendors to resolve product quality issues.

Continuous Improvement & Training:

• Conduct awareness and training sessions on Quality Management for employees.
• Identify quality-related training needs and ensure staff is equipped with necessary skills.
  
• Improve cross-functional communication and departmental collaboration for operational efficiency.

Strategic & Operational Leadership:

• Develop and oversee annual quality plans, budgets, and key quality improvement initiatives.
• Participate in management committees, business development projects, and reform programs.
• Lead Occupational Health, Safety, and Environmental initiatives to ensure compliance.

Vendor & Supply Chain Quality Management:

• Liaise with suppliers, purchasing teams, and vendor rating systems to maintain supply chain quality.
• Conduct vendor audits and ensure adherence to Good Manufacturing Practices (GMPs).
• Develop finished product specifications in collaboration with vendors.

Data Analysis & Reporting:

• Monitor key performance indicators (KPIs) and generate statistical quality reports.
• Analyze performance data, trends, and test results, recommending improvements where needed.
• Prepare technical reports, management reviews, and compliance documentation.