Summary:

As an Operations Officer in our tourism and travel company, you will play a crucial role in coordinating and optimizing daily operations to ensure seamless service delivery and customer satisfaction. This position requires attention to detail, organizational skills, and effective communication to contribute to the overall success of the company's operations.

Key Responsibilities:

Itinerary Management:

• Coordinate and manage travel itineraries for clients, ensuring accuracy and adherence to their preferences.
• Collaborate with travel agents and vendors to secure bookings and reservations.

Logistical Coordination:

• Oversee logistical aspects of travel arrangements, including transportation, accommodation, and activities.
• Ensure all logistical details are communicated clearly to clients and internal teams.

Customer Service:

• Act as a point of contact for clients, addressing inquiries, providing information, and resolving issues.
• Maintain high levels of customer satisfaction through effective communication and problem-solving.

Documentation and Compliance:

• Prepare and review travel documents, including tickets, visas, and itineraries.
• Ensure compliance with travel regulations and company policies.

Supplier and Vendor Liaison:

• Communicate with suppliers and vendors to secure the best rates and services.
• Build and maintain positive relationships with key partners.

Crisis Management:

• Develop contingency plans for potential travel disruptions or emergencies.
• Coordinate and assist clients in unforeseen circumstances to ensure their safety and well-being.

Process Improvement:

• Identify opportunities for process improvements within the operations workflow.
• Collaborate with the team to implement more efficient and effective procedures.

Quality Assurance:

• Monitor service quality and gather feedback from clients.
• Implement improvements based on feedback and quality assessment.

Budget Management:

• Assist in managing the operational budget, ensuring cost-effectiveness without compromising quality.
• Track expenses related to travel arrangements and logistics.