Team Lead- Human Resource Business Partner ( Contact Center Industry)

Intouch CX - Egypt - Giza

Strategic HR Partnership:

  • Collaborate with business leaders to develop and implement HR strategies that align with company goals.
  • Serve as a trusted advisor on people-related matters, offering insights and solutions that drive business performance.

Team Leadership & Development:

  • Lead, mentor, and manage the HRBP team, ensuring high performance and continuous professional development.
  • Oversee the team’s daily operations and prioritize projects to meet business needs.

Labor Law & Social Insurance Compliance:

  • Ensure full compliance with local labor laws and social insurance regulations in all HR processes.
  • Stay updated on changes to labor laws and social insurance policies and advise management on necessary adjustments.

Talent & Performance Management:

  • Drive initiatives related to talent management, performance evaluation, and succession planning.
  • Support managers in addressing performance issues and fostering employee development.

Employee Relations & Engagement:

  • Develop strategies to enhance employee engagement, satisfaction, and retention.
  • Manage complex employee relations issues, ensuring fair and consistent resolution in compliance with legal requirements.

HR Analytics & Reporting:

  • Monitor key HR metrics and generate reports to inform strategic decision-making.
  • Use data-driven insights to identify trends and develop proactive solutions.

Policy Development & Implementation:

  • Develop, review, and implement HR policies and procedures that reflect best practices and legal requirements.
  • Ensure policies are communicated effectively to all employees.
     
  • Compliance & Audit Management:
    Ensure all HR practices comply with local labor laws and company policies, manage internal audits, and maintain adherence to regulatory requirements.
     

 Bachelor’s degree in Human Resources, Business Administration, or a related field.3+ years of experience in HR management, with a focus on employee engagement and performance management.Strong knowledge of Egyptian labor laws and HR best practices.Excellent communication and interpersonal skills, with the ability to build strong relationships across all levels of the organization.Experience with HR systems and analytics tools is a plus.Proven track record of developing and implementing HR programs that positively impact company culture and employee satisfaction.IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability.  IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us. By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship.  All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com