- Conduct all transactions with customers pleasantly and courteously with an emphasis on customer service.
- Follow-up on back-orders, and provides customers with timely information on the status of back-ordered parts, and ensures order delivery to the customer on the promised date.
- Achieve and maintain high CSI Customer Satisfaction Index rating.
- Educate the customers on the advantages of using Genuine parts such as performance, safety etc.
- Sale / promotion of spare parts & accessories.
- Offering new products & Accessories to customers.
- Achieve monthly and annual sales and profit target.
- Follow up with customers for new order.
- Creating new customers / sale through personal contact, Tel calls, SMS etc.
- Close all invoices & apply it with its cash receipts
- Receive customer enquiries and identify the correct part numbers using the parts catalogues.
• Bachelor degree or equivalent.• 2-4 years of experience in spare parts sales.• Strong understanding of the automotive spare parts.• Excellent customer service skills.• Ability to work independently and as part of a team.• Proficient in Microsoft Office Suite.• Valid driver's license and owns a car.