• Oversee the CRM system and ensure data accuracy and consistency.
• Develop and implement CRM strategies to enhance customer retention.
• Analyze customer behavior and generate actionable insights.
• Collaborate with sales, marketing, and customer service teams to optimize the customer journey.
• Train staff on CRM tools and best practices.
• Monitor and report on the effectiveness of CRM initiatives
• Bachelor's degree in Business Administration, or a related field• 2-4 years of experience in CRM management (Zoho CRM). • Strong analytical and problem-solving skills.• Excellent communication and collaboration abilities.