We are hiring for international Technical -Voice, Chat and email support for English language.
You are expected to be flexible to work as per business requirements
Its on-site work.
Office location will be - . 20WEST Mall, 26th of July Corridor, First Al Sheikh Zayed Giza Governorate . 12588, Egypt Tower E - First Floor
1: Work from Site
2.5 days working 2 day off ( rotational week off)
3. Must have 6 months of experience in customer service
2: 24-7 Shifts Timing
3: Transport Provided by the company ( Nodal Pick Up and Drop)
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk software (eg. Zendesk)Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalBS degree in Information Technology, Computer Science or relevant fieldAdditional certification in Microsoft, Linux, Cisco or similar technologies is a plus