1-Manage and lead a team of technical support representatives
2- Ensure Technicians receive timely and effective support for their technical issues
3-Monitor and maintain high level of customer satisfaction
4- Develop ways to improve customer support processes
5- tarin new team members and technical products, tools and company procedures
6- assist the team with resolving complex technical issues
7- stay update on company’s products
8- collaborate withy other department, CC , care , Quality , Technical & Quality
9- Prepare detailed reports for management on team performance
10- identify trends in support requests and suggest improvements to reduce repeated orders
11- enhance support quality and efficiency
Education preferred: High Degree (Engineering )Min Years of experience: 5Max Years of experience: 7Training / Certificate preferred: previous experience in Cooling and small home appliances Computer Skills (Excellent / Good / Fair / Other Knowledge)English Language Required (Fluent / Good / Fair) Soft Skills / Other abilities: Strong communication skills, problem solving , team building