Key Duties & Responsibilities

Core Expertise:

• Install, configure, and maintain ArcGIS Enterprise, ArcGIS Server, Portal for ArcGIS, ArcGIS Online, and ArcFM.
• Install, configure, and manage Schneider Electric ArcFM Suite (ArcFM Desktop, ArcFM Server, ArcFM Web, ArcFM Mobile).
• Manage ArcGIS Server services, web maps, and feature layers.
• Ensure system performance, high availability, and disaster recovery readiness.
• Apply patches, updates, and upgrades to ArcGIS software and extensions.
• Apply ArcFM software updates, patches, and version upgrades.
• Manage user roles, permissions, and security settings in ArcGIS Enterprise and ArcFM.
• Possess knowledge or have hands-on in implementing Active Directory authentication and Single Sign-On (SSO) integration.
• Support integration of GIS with other enterprise applications (SAP, ERP, CRM, BI tools).
• Work with APIs (REST, Python/ArcPy, JavaScript, and Geoprocessing Services) to automate workflows.
• Strong knowledge of polygon data and geoprocessing tools

Technical Skills:

• Experience in Windows environment for system monitoring and script execution is a must.
• Administer ArcFM Geodatabase (SQL Server, PostgreSQL, Oracle).
• Should have strong hands-on experience of Oracle SQL & PL/SQL for querying and managing data.
• Install, configure, and maintain IIS web servers on Windows Server environments.

Operational Skills:

• Provide technical support for GIS users and troubleshoot software-related issues.
• Address alerts and incidents related to GIS platform.
• Monitor system logs and troubleshoot ArcGIS & ArcFM Server performance issues.
• Diagnose and resolve IIS-related errors (503 Service Unavailable, 500 Internal Server Error, Slow Response Times, SSL Issues, Authentication Failures, etc.)
• Schedule regular backups of IIS configurations and web applications.
• Plan and implement disaster recovery (DR) strategies for IIS-hosted applications.
• Apply IIS updates, security patches, and Windows Server hardening.
• Identify and resolve data synchronization, service failures, and connection issues.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Maintain up-to-date documentation of processes, workflows, configurations, and troubleshooting procedures.
• Use monitoring tools to track system health and data integrity.
• Strong troubleshooting skills with a focus on minimizing downtime and operational disruptions.
• Should be aware of ITSM processes
• Proficiency in Microsoft Office Suite, especially Excel