| 1 | Manage the overall operations of the club branch, including membership services, facilities maintenance, staffing, and program coordination, in alignment withcompany standards and strategic objectives. |
| 2 | Lead, motivate, and develop a high-performing teamof staff members, trainers, and front-line employees, fostering a positive and customer-focused work environment. |
| 3 | Develop and execute operational plans and initiatives to enhance the member experience, drive membership growth, and maximize revenue streams within the club branch. |
| 4 | Ensure the implementation and adherence to all company policies, procedures, and safety regulations, maintaining a safe, clean, and welcoming environment for members and staff. |
| 5 | Collaborate with the marketing and sales teams to promote club programs, events,and membership offerings, contributing to the achievement of membership and revenue targets. |
| 6 | Monitor and analyze KPIs, member feedback, and operational metrics to identify areas for improvement and implement action plans to address any operational challenges or opportunities. | |
| 7 | Act as the primary point of contact or member inquiries, feedback, and concerns, ensuring high-quality customer service and prompt resolution of member issues. | |
Bachelor’s degree in Sports Management, Business Administration, or a relatedfield. Relevant professional certifications and training would be advantageous.Experience in a managerial or supervisory rolewithin the fitness, sports, or leisureindustry, with a strongunderstanding of cluboperations and memberservices.Demonstrated leadership abilities and a trackrecord of effectively managing and developing a diverse team of employees, and support staff.