Job Requirements:

1. Customer Account Management:
   • Monitor and manage customer accounts to ensure timely collection of payments.
   • Establish and maintain positive relationships with customers to encourage payment and resolve issues.
   • Handle inquiries related to invoices and account balances, providing statements when necessary.
2. Credit Assessment and Approval:
   • Review and analyze customer credit applications.
   • Conduct credit checks and set credit limits based on financial analysis and risk factors.
   • Approve or decline customer credit based on company policies and financial guidelines.
3. Debt Collection:
   • Follow up on overdue invoices through phone calls, emails, or formal letters.
   • Implement debt recovery procedures and coordinate with collection agencies if needed.
   • Negotiate payment plans with customers in financial difficulty.
4. Invoice and Payment Processing:
   • Generate and issue accurate invoices and statements to customers.
   • Process customer payments (checks, bank transfers, credit cards) and ensure timely recording in the accounting system.
   • Reconcile customer accounts and resolve any discrepancies in payments.
5. Reporting:
   • Prepare regular reports on aging receivables, payment status, and overdue accounts.
   • Analyze and report key metrics such as Days Sales Outstanding (DSO), bad debt percentage, and collection efficiency.
   • Assist in month-end and year-end closing processes.
6. Internal Coordination:
   • Work closely with sales and customer service teams to ensure proper account setup and resolve disputes that might delay payments.
   • Coordinate with legal departments regarding customers who require legal action for overdue debts.
7. Compliance:
   • Ensure compliance with company policies and local regulations regarding credit control and financial reporting.
   • Adhere to tax regulations and standards in accounts receivable management.

Education:Minimum: diploma or equivalent in accounting Preferred: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.Experience:Entry-level positions may require 1-2 years of experience in accounts receivable, credit control, or a general accounting role.Mid-level or senior roles may require 3-5 years of experience, with a focus on credit control or debt collection.Experience in using accounting software, ERP systems, and managing high-volume accounts is typically preferred.Skills:Financial Acumen: Strong understanding of accounting principles and credit management processes.Negotiation Skills: Ability to negotiate payment terms with customers, including managing difficult conversations about overdue payments.Problem-Solving: Ability to identify payment issues, disputes, or potential risks and resolve them effectively.Communication: Excellent written and verbal communication skills to interact with customers, sales teams, and other internal departments.Detail-Oriented: A strong focus on accuracy when handling invoices, payments, and account reconciliations.Data Analysis: Proficiency in Excel or other data analysis tools to generate and analyze aging reports, receivables data, and collection performance.Technical Skills:Familiarity with accounting software (e.g., SAP, Oracle, QuickBooks, Xero, or NetSuite).Experience in using Customer Relationship Management (CRM) systems to manage customer accounts and follow-up actions.Proficiency in Microsoft Excel, including functions like pivot tables, VLOOKUP, and data filtering.Certifications (optional but beneficial):Certified Credit Professional (CCP): A designation that enhances skills in credit management and collections.