- Identifying and analyzing business and technical needs by working with end-users and technical groups.
- Monitoring the corporate applications to ensure service availability 24/7
- Certifications in CCNA are a plus.
- Provide front-end application support to clients and colleagues in other departments whether through phone calls, emails, ticketing systems, or face-to-face enquiries.
- Communicate with Stores to provide technical support within the framework of the prior agreement (SLA)
- Communicate and deal with any external entity that provides technical services within the group to solve problems that face stores as example internet serves provider
- A constant search for solutions to some faults created in the current or new systems to implement fast responsiveness to end-users needs
- Responsible for any work or maintenance belonging to his branch, including devices on had office, and warehouses to ensure continuity of productivity
- Responsible for receiving network faults and communicating with network technicians to direct them to solve the faults
- Follow up on the problems of cameras in the branch, follow up on their maintenance, and provide alternatives if necessary to ensure continuity of working them
- Follow up POS & Time attendance & barcode maintenance to ensure continuity of working them
Bachelor's degree in a relevant field. Information Systems2-4 years of experienceProficient in office suites, MS Outlook, Bitdefender endpoint, VPN, Domian, DNS, DHSP, SharePoint and Microsoft SQLMicrosoft dynamics 365 F&O POS support experience preferredMust have experience in managing complex business applications relating to Retail POS in a high available environment