IT Specialist

Confidential - Egypt - Cairo
  • Identifying and analyzing business and technical needs by working with end-users and technical groups.
  • Monitoring the corporate applications to ensure service availability 24/7
  • Certifications in CCNA are a plus.
  • Provide front-end application support to clients and colleagues in other departments whether through phone calls, emails, ticketing systems, or face-to-face enquiries.
  • Communicate with Stores to provide technical support within the framework of the prior agreement (SLA)
  • Communicate and deal with any external entity that provides technical services within the group to solve problems that face stores as example internet serves provider 
  • A constant search for solutions to some faults created in the current or new systems to implement fast responsiveness to end-users needs
  • Responsible for any work or maintenance belonging to his branch, including devices on had office, and warehouses to ensure continuity of productivity
  • Responsible for receiving network faults and communicating with network technicians to direct them to solve the faults
  • Follow up on the problems of cameras in the branch, follow up on their maintenance, and provide alternatives if necessary to ensure continuity of working them
  • Follow up POS & Time attendance & barcode maintenance to ensure continuity of working them

Bachelor's degree in a relevant field. Information Systems2-4 years of experienceProficient in office suites, MS Outlook, Bitdefender endpoint, VPN, Domian, DNS, DHSP, SharePoint and Microsoft SQLMicrosoft dynamics 365 F&O POS support experience preferredMust have experience in managing complex business applications relating to Retail POS in a high available environment
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com