Communication Agent (Customer Service)

Main Job Duties:

  • Greet callers warmly and ask how-to-help questions.
  • Transfers calls.
  • Records and deliver messages.
  • Relates the inquiry or the request to the appropriate Department/ Person.
  • Calls the appropriate person requested by the caller.
  • Operates switchboard.
  • Taking messages for unavailable employees.
  • Answers callers'  questions.
  • Proofread messages and sort mail.
  • Answers and routes incoming calls on the telephone system.
  • Performs database retrieval for directory information.
  • Locates correct and/or unique spelling of names from the database and/or printed directory.
  • Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc.
  • Assists callers in identifying needs and then routing calls appropriately.
  • Places long-distance calls for authorized staff as necessary.
  • Makes sure that long-distance call requests have the Principal or Director's Approval.
  • Updates and maintains a copy of the staff directory and other resources to ensure accurate dispensing of information.
  • Contributes to some internal communication messages.
  • Handles the “How can I help you” section on the CISE website, by answering all incoming messages.
  • Maintain strict confidentiality in performing all the duties.
  • Type all info needed in the inbound and outbound templates.
  • Contributing to compiling together and analyzing all data for patterns reading and plan development.

 Bachelor's degree in any discipline, preferably mass communication, Journalism, or business administration.Customer service-oriented.Excellent Microsoft skills ( Excel, Word, PowerPoint…etc.)Diplomacy, tact- discretion is essentialAbility to maintain a high level of confidentiality.Effective written and verbal communication skills.MultitaskingExcellent command of written and spoken English.
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com