Main Job Duties:
- Greet callers warmly and ask how-to-help questions.
- Transfers calls.
- Records and deliver messages.
- Relates the inquiry or the request to the appropriate Department/ Person.
- Calls the appropriate person requested by the caller.
- Operates switchboard.
- Taking messages for unavailable employees.
- Answers callers' questions.
- Proofread messages and sort mail.
- Answers and routes incoming calls on the telephone system.
- Performs database retrieval for directory information.
- Locates correct and/or unique spelling of names from the database and/or printed directory.
- Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc.
- Assists callers in identifying needs and then routing calls appropriately.
- Places long-distance calls for authorized staff as necessary.
- Makes sure that long-distance call requests have the Principal or Director's Approval.
- Updates and maintains a copy of the staff directory and other resources to ensure accurate dispensing of information.
- Contributes to some internal communication messages.
- Handles the “How can I help you” section on the CISE website, by answering all incoming messages.
- Maintain strict confidentiality in performing all the duties.
- Type all info needed in the inbound and outbound templates.
- Contributing to compiling together and analyzing all data for patterns reading and plan development.
Bachelor's degree in any discipline, preferably mass communication, Journalism, or business administration.Customer service-oriented.Excellent Microsoft skills ( Excel, Word, PowerPoint…etc.)Diplomacy, tact- discretion is essentialAbility to maintain a high level of confidentiality.Effective written and verbal communication skills.MultitaskingExcellent command of written and spoken English.