Quality Specialist

Key Responsibilities:

  • Service Audits:
  • Conduct regular and surprise audits on various service processes to ensure compliance with internal policies, quality standards, and regulatory guidelines.
  • Service Quality Assessment:
  • Evaluate the quality of services by reviewing documents, customer feedback, and observing the actual service delivery process.
  • Identify Non-Compliance:
  • Document and report any deviations from quality standards or procedures, and recommend corrective actions to address deficiencies.
  • Compliance Monitoring:
  • Ensure the organization adheres to laws, regulatory requirements, industry standards, and internal quality benchmarks.
  • Audit Checklist Development:
  • Create and maintain audit checklists that reflect current quality standards and procedures for the services provided.
  • Team Collaboration:
  • Work with operations, customer service, and other departments to review audit findings and ensure corrective actions are implemented.
  • Reporting:
  • Document audit findings, trends, and improvement opportunities in detailed reports for management.
  • Customer Feedback Analysis:
  • Review customer complaints, feedback, and suggestions as part of the quality control process, identifying trends for improvement.
  • Continuous Improvement Initiatives:
  • Participate in quality improvement programs and suggest adjustments to service delivery processes.
  • Training:
  • Assist in training employees on quality standards and procedures to enhance service delivery.


Qualifications

  • Bachelor’s degree in Quality Management, Business Administration, or a related field.
  • Relevant certifications such as ISO Auditor certification are an added advantage.
  • 3-5 Years of experience in quality control, auditing, or process improvement in Health-care industry.
  • Familiarity with quality management systems and auditing procedures.


Post date: 27 January 2025
Publisher: LinkedIn
Post date: 27 January 2025
Publisher: LinkedIn