About Al-Farouk
Al Farouk is an education company provide online courses in education industry. We focus on providing a unique and seamless learning experience.
- Responding to student inquiries and resolving student issues
- Always make sure that the student is satisfied with the service provided
- Ensure that the student is properly guided
- Organize issues that need the team leader's intervention
- Responding to customers and resolving their inquiries.
- Maintaining the customer experience and providing the best image to the company.
- Continuous communication with fellow employees on issues that need to be discussed
- Developing communication skills with students and solving their issues
- Maintain updated records of training curricula and material
Work experience as a Customer Service Trainer or similar roleKnowledge of working with ExcelHigh typing speed is a mustKnowledge of dealing with social media platforms is a mustExperience in customer service positions is a mustKnowledge of Learning Management Software (LMS)Familiarity with interactive learning activitiesExcellent communication and presentation skillsAdditional certification in training is a plus