Sales Strategy & Execution:
• Develop and implement telesales strategies to achieve business goals.
• Analyze market trends and customer needs to identify sales opportunities.
• Drive revenue growth by optimizing call scripts, sales techniques, and processes.
Performance Monitoring:
• Track and analyze team performance metrics (e.g., call volume, conversion rates, revenue).
• Conduct regular performance reviews and implement corrective actions if needed.
• Prepare and present sales reports to senior management.
Customer Experience:
• Ensure high standards of customer service and satisfaction.
• Handle escalated customer issues and resolve complaints effectively.
• Identify areas for improving customer interactions and implement best practices.
Collaboration:
• Work closely with marketing, product, and other sales teams to align strategies and campaigns.
• Provide feedback to the product team based on customer insights gathered during sales calls.
Process Optimization:
• Continuously improve telesales workflows and tools to enhance efficiency.
• Implement CRM systems and ensure accurate data entry and reporting.
Ready To Join ImmeditaeQualifications:• Bachelor’s degree in Business, Marketing, or related field (preferred).• Proven experience in telesales, with at least 3-7 years in a management role.Skills and Competencies:• Strong leadership and team management skills.• Excellent communication and interpersonal skills.