We’re looking for a Service Engineer to join our team of high-performing professionals. The Service Engineer will be responsible for performing all maintenance and installation work required for the company's clients while ensuring adherence to deadlines, meeting requirements, and satisfying the client. Identify faults and repair equipment, install new systems, provide technical support to clients.
Duties and Responsibilities:
- Receive the maintenance ticket from the direct supervisor.
- Resolve maintenance reports from clients as quickly as possible.
- Prepare reports for all maintenance operations and tests.
- Notify the Service coordinator about spare parts and repairs needed to prepare price quotes.
- Receive the final price quote from the Service manager and send it to the client.
- Follow up on the maintenance ticket until the issue is resolved and the problem is fixed.
- Provide technical support and after-sales service to clients.
- Frequently travel to client sites to inspect equipment.
- Conduct regular visits for maintenance contracts and deliver reports, visit records, and invoices related to contracts.
- Install and operate new devices, and train clients on the proper operation and use of the equipment.
- Adhere to all safety and performance regulations.
- Provide technical support and training on new equipment for the sales team.
Qualifications and Requirements: Bachelor’s degree in Biomedical Engineering.1-2 years of experience in medical device maintenance.Proficiency and experience in handling and solving problems with physical therapy equipment.Knowledge of the English language.Ability to work under pressure with a high level of accuracy and alertness.