Voice System Management: Oversee and manage the company's voice communication systems, including VoIP (Voice over Internet Protocol), PBX (Private Branch Exchange), and Unified Communications platforms.

System Maintenance and Support: Provide technical support and regular maintenance for voice systems, ensuring minimal downtime and addressing any issues related to hardware, software, and network configurations.

Installation and Configuration: Lead the installation, configuration, and deployment of new voice communication equipment and systems, ensuring compatibility with existing IT infrastructure.

Troubleshooting and Issue Resolution: Diagnose and resolve issues related to voice quality, call routing, network connectivity, and other technical challenges affecting voice communications.

Monitoring and Performance Optimization: Continuously monitor voice system performance, analyze call quality, and implement improvements to ensure optimal functionality and efficiency.

Security and Compliance: Implement security measures to protect the voice systems from unauthorized access, data breaches, and other vulnerabilities. Ensure compliance with relevant industry standards and regulations.

Training and Documentation: Provide training to staff on the use of voice communication tools and systems. Maintain clear documentation of voice system configurations, procedures, and troubleshooting guides.