:Main Tasks
Assist in leading and mentor a team of customer care specialists, ensuring high performance and adherence to standards.
.Oversee complex customer inquiries and complaints, providing resolution and escalation as needed.
.Develop and implement strategies to enhance customer experience and streamline processes.
.Analyze customer feedback and order trends to drive improvements and innovations.
.Collaborate with vendors and internal teams to optimize order processing and delivery.
.Prepare detailed performance reports and present insights to Team Leader.
.Respond to customer Inquiries on social media, WhatsApp and Phone calls “both in Arabic & English
.Help customer with the best choices from the collection of items within the store.
.Place the order for customers upon need.
Confirm orders ‘details placed by customers and send to the relevant vendors to start manufacturing process
.Follow-up order delivery with the vendor ensuring all SLAs is met
.Get client feedback upon order delivery
.Share the progress reports daily and update the system with orders’ status.