Patient Relationship Management: Engage with patients through various channels, providing information and follow-up support.
Data Management: Maintain and update patient records and information accurately.
Reporting: Assist in generating reports on patient engagement and performance metrics.
Additional Considerations
Flexible Schedule: Availability to work during clinic hours, possibly including evenings or weekends.
Continuous Learning: Interest in ongoing education about dermatological advancements and patient engagement strategies.
Bachelor’s degree medical-paramedical ,A medical degree is preferred.Experience: Minimum of 2 years of experience as a CRM agent, preferably in a medical setting, with a focus on dermatology or a related specialty.Customer Service Skills: Strong interpersonal skills for effective patient interaction and support.Communication Skills: Excellent verbal and written communication abilities for clear patient outreach and follow-up.Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain meticulous records.KnowledgePersonal Attributes: Detail-Oriented: Ability to pay attention to details, ensuring accuracy in patient records and communications.Problem-Solving Skills: capacity to handle patient inquiries and issues efficiently.Team Player: Willingness to collaborate with medical staff and other departments.