- Research and identify solutions to software and hardware issues
- Customer and/or site visits to discuss project scope of work. Agree deliverables and offer general technical advice relating to power and lightning earthing design systems.
- Carry out soil resistivity and earth measuring tests as described in BS7430. Report and make necessary recommendations on findings.
- Carry out full system fall of potential testing to verify/validate design intent.
- Understanding and working compliance with relevant earthing standards.
- Produce power earthing and lightning protection earthing designs, reports and analysis to clients’ specification, relevant and applicable standards or codes of practice.
- Compile a bill of quantity for the materials, to enable the Sales department to forward a comprehensive quotation to the client.
- Respond to client’s queries in a clear and precise manner covering technical knowledge with confidence.
- Liaise with marketing department to support and promote relevant earthing technical literature.
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
A comprehensive working knowledge of power/lightning earthing designs and analysisA working knowledge and compliance to current relevant standards BS EN 50522, BS7430, EA TS 41-24, IEEE Std80Auto-CAD & basic 2D drawing knowledge and experience essential.Good verbal and written communication skills requiredAdobe & MS office applications to suit the business needExperience: 5+ years with proven record of success.Preferably experienced in grounding systemsVery Good command of English