Responsibilities
Your responsibilities will include managing client cases, utilizing various communication channels to respond promptly and building rapport to enhance the overall customer experience. You will work collectively with colleagues across the departments, utilizing company system to accurately access and update client information. This role requires you to follow established processes to ensure high -quality services delivery while demonstrating effective time management and organizational skills.
- Provide exceptions customer service to travel agents, addressing inquiries and resolving issues promptly.
- Manage client cases related to booking confirmation, amendments and other service needed.
- Establish and maintain trust with clients with positive interactions.
- Collaborate with team members and other departments to ensure effective problem solving.
- Communicate clearly and effectively, both verbally and in writing , to provide accurate information and instructions.
- Exhibit excellent time management skills to ensure timely resolution and client issues.
- Utilize negotiations skills when interacting with clients and suppliers
- Follow the service level agreement with clients.
- Plan and organize work efficiently to manage multiple tasks.
- Reconfirmation of bookings from various booking channels
Skills:Customer serviceProblem solving skillsAttention to detailsCollaboration & TeamworkAdaptability & FlexibilityProductive focus Benefits:*Two days weekend holidays*Medical insurance*Social insurance Preferred Candidate: Male onlyYears of Experience :1 - 3 yearsNationality: EgyptDegree :Bachelor's degree / higher diplomaAge :20 - 26 yearsCareer Level: Fresh Graduate / Entry LevelMajor: Hotel And Travel Industry ManagementOffice schedule: Afternoon / Evening