Customer Accounts Manager

TruKKer Misr - Egypt - Cairo
  • Assist the Commercial team in achieving the business targets through maintaining tight relations with key personnel within individual accounts
  • Meet weekly/monthly targets of expanding business volumes within existing accounts through regular phone calls and periodic visits
  • Clearly understand individual accounts’ needs to be able to meet the client’s service quality expectations.
  • Receiving booking requests & confirmation from customers.
  • Review booking details & record in assigned sheet (invoice sheet , running booking sheet)
  • Record customers booking data on the dashboard system.
  • Send booking numbers to operation & fleet departments with all booking specifications for shipment orders (date, port, special requirements, type of shipment,…).
  • Follow up with operation & customers the status of orders.
  • Handling disputes with customers (delays, shortage, over cost,…).
  • Receive the updates from operation with delaying time & cost, evaluate to accept or reject upon case and record to dashboard.
  • Follow up receiving updates of related documents, invoices of shipments orders, and update customers with it.
  • Ensure updating customers with the shipment status. 
  • Generate reports with the status of customers’ orders to the commercial manager.
  • Ensure the SLA’s are being complied to at every stage of the execution process until the client is invoiced accordingly.

Bachelor degree 2Y to 4Y- in( logistics , transportation , freight) industryAdvanced Computer Skills (MS Office)Advanced planning and result orientation skillsAdvanced leadership & team performance management skills.Exceptional time management, verbal and written communication skillsProfessional manner, presentable, punctual and strong ethical codeProfessional in decision-making & problem solving.
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com