-Answer customers calls and following up on solving their problems and complaints in accordance with the work procedures followed.
-Respond to all customers comments on social networking pages along with responding to emails and live chat inquiries in a timely and efficient manner.
-Resolve customers issues in a professional and helpful manner.
-Provide support for orders and answer questions about products and services.
-Escalate issues to the appropriate department as needed.
-Maintain a positive and professional attitude at all times.
-Initiate outbound calls when needed depending on customer issue processing and confirming orders through mail/chat or calls.
-1-2 years of experience in customer service, preferably in an e-commerce setting.-Excellent / Fluent English speaker-Excellent written and verbal communication skills.-Ability to work independently and as part of a team.-Strong problem-solving skills.-Ability to work in a fast-paced and deadline-driven environment.-Proficiency in Microsoft Office Suit