We are looking for an E-Commerce specialist to join our growing team. If you are excited to work in a dynamic environment and love working with the latest e-commerce strategies and tools, we would love to meet you!

• Confirm orders on social media sites (other than Amazon, Jumia, etc.) and communicate with customers to confirm the order and update the website status.
• Manage the online product catalog, including adding new products, updating product information, and optimizing product listings for search engines.
• Stay up-to-date with the latest trends and technologies in e-commerce and implement best practices.
• Coordinate with marketing and sales teams to develop and execute online promotions and campaigns.
• Responding to questions about products, shipping, returns, exchanges, and other topics.
• Providing information about products and services, including pricing, availability, delivery options, and order status.
• Providing regular analysis for online performance and sales.
• Responsible for the order-to-cash cycle.
• Coordinating with the accounting department for invoices and payments.
• Provide support to the marketing and warehouse.
• Monitor inventory and stocks.
• Providing troubleshooting issues with various e-commerce platforms such as Jumia, Noon etc.
• Processing orders, including collecting shipping information and processing payment.
• Handling returns, exchanges, and other customer service issues related to online purchases.