Responsibilities

• Act as the Corporate front line to the client and all functions in the bank for the purpose of all corporate operations and clientele inquiries.
• Ensures Customer Delight and Satisfaction from customers (whether outer customers, or stakeholders internal or external) through maintaining the perfect citizen attitude with politeness, respect, understanding and agility with all customers and all departments whether external or internal while maintaining calmness even in times of crisis or customer (outer clients or stakeholders) outbursts.
• Models personal growth , self-awareness and openness to feedback from all directions, serves as a mentor and provide coaching and objective feedback, and learns new methods and ways of performing the role using new technological tools and finishing all trainings as well as all the team members (via system or other)
• Leads by example, by striving to add value & be part of every relevant area in the organization whether business or control by becoming the role model for best leadership standard , regularly recognize others for their accomplishments and takes all needed actions to boost team morale and promoting a positive attitude and leading by example in all dealings.
• Encouraging / Attracting New Business and clientele referrals through stellar service and delightful customer experience.
• Intervening and escalating where necessary to relevant stakeholders or managers and maintaining customer relationships through stellar service when needed.
• Receives and implements clients’ instructions (as well as email instructions) on a timely and accuracy basis, validate and obtain necessary approvals, implementation, and forwarding to respective departments and their follow up to ensure final execution within TAT.
• Supports RM in account opening, KYC updates, obtaining client’s signature on facility contracts, follows up on reviews of guarantees, credit lines and limits amendments to make sure proper and fast input of approved and minimizing credit risk.
• Provides timely and accurate information for reports on a daily basis (CBE reports, Control Reports,…etc.)
• Participation in all tasks and missions commissioned by management and ensuring timely and accurate delivery.
• Work alongside RM for managing relationship of existing clients & aim at enhancing revenues and client satisfaction.
• Follow up on the commission deduction with all the stakeholders and ensuring the application of special instructions, value dates, special commissions …etc. as well as managing any required refunds with concerned department(s) and needed approvals and their follow-up.
• Access and resolve customers problems in line with the bank procedures; compliance & CBE rules to ensure full adherence of circulars and smooth resolution of client issues.

Knowledge, Skills & Experience

• Minimum of 3-5 years of banking experience.
• Excellent knowledge of operation.
• Excellent knowledge of bank procedures and CBE regulations
• Computer skills including Microsoft office.
• Time Management.
• Strong communication skills & problem resolving.
• Business oriented.