• Follow up on office tasks.
• Coordinate with the sales representative to complete data and information.
• Coordinate between internal departments.
• Follow up with customers to ensure orders are delivered.
• Address customer complaints and suggestions.
• Update the customer database.
• Coordinate between delivery agents and warehouses.
• Follow up between the sales department and the accounts department.
• Respond to customer inquiries and resolve issues effectively.
• Direct customers to technical assistance or the specialized support department as needed.
• Enhance the customer experience to ensure complete satisfaction.
• University degree related to management.• Previous experience in customer service or sales.• Strong communication skills.• Proficiency in English.• Ability to work under pressure and attention to detail.• Proficiency in basic computer programs such as MS Office.• Ability to handle various situations and work as part of a team.