- Contacting clients to remind them of due payment deadlines and following up on collections.
- Sending written or electronic notifications to clients regarding overdue invoices.
- Preparing periodic reports outlining the collection status and submitting them to management.
- Tracking overdue accounts and proposing corrective actions.
- Coordinating with related departments (such as Finance and Sales) to ensure accurate payment settlements.
- Handling customer complaints related to payments and dues in a professional manner.
- Negotiating with clients to establish new payment schedules when necessary.
- Ensuring adherence to all policies and procedures related to collections.
- Contributing to the improvement and development of collection policies to ensure smooth workflows.
- Periodically updating customer information to maintain data accuracy and improve follow-up efficiency.
- Designing monthly and weekly collection plans including regular customer visits and monitoring performance progress.
- Ensuring all financial operations related to collections are accurately and systematically recorded.
Education:Bachelor's degree in Business Administration, Accounting, Law or a related fieldExperience: 1-3 years of experience in collections or accounting. Competences and Skills:Strong verbal and written communication skills.Ability to work under pressure and handle difficult situations.Strong organizational skills and accuracy in data management.Familiarity with accounting software and CRM software.