- Answer staff questions in person and via phone on all company supported applications
- Troubleshoot computer problems
- Determine source of computer problems (hardware, software, user access, etc.),
- Advice staff on appropriate action,
- Serve as liaison between staff and the IT department to resolve issues
- Provide recommendations on company application purchases
- Document resolutions for future reference.
Excellent communication skillsAbility to diagnose and resolve basic technical issuesGood understanding of computer systems, mobile devices and other tech productsBSc/BA in IT, Computer Science or relevant fieldYears of experience from 1 to 3 yearsAdvanced troubleshooting and multi-tasking skillsHelp desk experience.