Key Responsibilities:
1. Problem Resolution:
• Handle customer inquiries and complaints through multiple channels, including email, chat, phone.
• Collaborate with banks and financial institutions to address customer issues.
• Maintain accurate records of customer interactions in the CRM system.
• Resolve customer concerns promptly and professionally, ensuring satisfaction.
• Escalate unresolved or complex issues to senior team members when necessary.
2. Reporting:
• Use Microsoft Excel to prepare reports on customer interactions, complaints, and resolutions.
• Stay updated on company’s products, policies, and services to provide accurate info to customers.
- Requirements:• Languages: Excellent in both Arabic and English.• Education: Bachelor’s degree in Equivalent filed.• Experience: 1–3 years in customer support, preferably in payments, banking services and fintech.• Skills:o Proficiency in Microsoft Excel and other reporting tools.o Excellent problem-solving and interpersonal skills.o Ability to work rotational shifts in a hybrid work model.