Account Management:
- Build and maintain strong, long-lasting relationships with clients to ensure loyalty and satisfaction.
- Serve as the primary point of contact between clients and the platform to understand and address their needs.
CRM Management:
- Utilize the platform's CRM system to effectively manage client interactions and data.
- Enhance CRM processes to ensure a seamless and engaging client experience.
Customer Support:
- Provide prompt and effective support to address client inquiries and issues.
- Professionally handle customer complaints, delivering timely and innovative solutions.
- Offer training and guidance to clients on how to use the platform effectively.
Real Estate Knowledge:
- Leverage a solid background in the real estate industry to understand client requirements and provide tailored solutions.
- Collaborate with internal teams to develop strategies that improve user experiences and enhance the platform's value for clients.
Bachelor's degree in Marketing, Business Administration, or a related field in real estate.Strong background in real estate to understand the market and client needs.Experience:2-5 years of experience in using CRM systems, preferably for platforms or applications.Proven expertise in customer support and complaint management.Practical knowledge and experience in the real estate field to better understand market dynamics and client demands.Skills:Excellent communication skills to build effective relationships with clients.Analytical skills to solve problems and provide innovative solutions.Ability to work under pressure and ensure a superior customer experience.Fluency in both Arabic and English for effective communication.Additional Features:Quick learner with the ability to adapt to modern technologies.Familiarity with process improvement for operational efficiency.Strong organizational skills to manage time and handle multiple tasks effectively.