- Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.
- Monitoring and maintaining computer systems and networks.
- Ensure systems are kept up to date with patches and antivirus updates.
- Monitor and check backups and backup routines to provide security of the data held.
- Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
- Troubleshoot and resolve all technical problems related to internet connections.
- Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis.
- Responding in a timely manner to service issues and requests.
- Running reports to analyze common complains and problems.
- Report, resolve or escalate problems and issues using central Helpdesk system according to IT SLA procedures.
- Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
- Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
- Monitor and respond quickly and effectively to requests received through the Phone call, Email or face to face.
- Install, test and configure new workstations & Laptops, peripheral equipment and software.
- Maintain inventory of all equipment, software and software licenses.
- Manage PC setup and deployment for new employees using standard hardware and software.
- Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, and Domain.
- Virtualization technologies: VMware and Microsoft, Hyper conversed.
- Remote monitoring and management of system alerts and notifications.
- Managing Microsoft infrastructure services (Active Directory, Exchange, DNS, DHCP, Print Server).
- Configure / add new services if needed and apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
- Perform VMWare administration tasks.
- Perform Microsoft Exchange administration tasks.
2+ years of experience.Excellent communication skills.Ability to diagnose and resolve basic technical issues.Bachelor’s Degree in Information Technology, Computer Science or related field required.Good understanding of computer systems, mobile devices and other tech products.Good knowledge of internet security and data privacy principles.Ability to fill multiple roles simultaneously.In-depth understanding of diverse computer systems and networksCCNA & MCSA is a must.Any System/Network administration recognized certificate is a plus.