- Provide direction and feedback to workers during shifts
- Schedule employee shifts and assign duties
- Manage time-off requests and handle last-minute absences
- Train and coach new employees
- Inspect equipment and communicate the need for repairs or replacements to management
- Check cash drawers and prepare bank deposits
- Ensure health and safety standards are followed
- Address customer and employee complaints
- Resolve conflicts between workers
- Foster and maintain a positive work environment
Proven experience as a Shift Leader or relevant managerial roleKnowledge of the industry and relevant health and safety regulationsCommitment to excellent serviceWorking well within a teamLeadership skills and ability to make decisions fastStrong problem-solving aptitudeAbility to stand for long periodsHigh school diploma is preferred