Position Title: Senior Portfolio Manager-Global Enterprise Account

Department: Global Occupier Services

Reports To: Global Account Director

Location: Egypt

The successful candidate will have a background in Corporate real estate services (financial, property and transaction management, portfolio strategy and occupancy planning ) have acute commercial awareness, contract management experience and strong customer relationship management skills.

Role Purpose:

The Sr. Portfolio Manager will lead a multi-service Occupier account for one of our largest enterprise accounts and be responsible for delivery of portfolio management services as described in SOW summary for the account within the assigned geography.

Key Interfaces: Account Regional Delivery teams across all service lines, Account Finance, Tech, Client FM and Project Managmenet partners, Client Regional & Global Stakeholders; ESG and C&W Integrated Portfolio Management (IPM) platform

Key Responsibilities:

• Oversee & manage service delivery team within assigned geography
• Be responsible for commercial and operational actions for the implementation of required scope within assigned geography.
• Manage in-region escalations & issues.
• Liaise with in-region client stakeholders & interlock partners.
• Liaise with C&W in-country delivery partners and account service line teams.
• Ensure cost effective operational running of allocated sites.
• Ensure service delivery meets performance standards.
• Track and report all data required for performance (KPI) reporting.
• Actively participate and gather all required data & insights for portfolio planning process with service line leads and interlock partners.
• Oversee estates management service delivery within assigned geography (Liaison with clients and 3rd parties i.e. landlords and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant).
• Identify and drive through cost savings for the client.
• Oversee Estates Management service delivery within assigned geography.
• Oversee Property Asset Management (PAM) - subtenant management service delivery within assigned geography for sublet properties, monitor income collection and conduct tenant liaison.
• Oversee transaction management service delivery for client within assigned geography (lease renewals, acquisitions, dispositions -subletting-early surrender, freehold acquisition /disposal) and valuations.
• Ensure strict adherence to client and account EM-TM-PAM processes.
• Continuously monitor for risks and issues and develop appropriate solutions in conjunction with account leadership team.
• Ensure adherence to lease terms and compliance with statutory requirements and advise client of same.
• Manage and liaise with other Cushman & Wakefield teams and interlock partners to provide a full service to the client.
• Lead and ensure effective client relationship management for client stakeholders in assigned geography and scope of service.

Key Performance Indicators:

• Contribution to achievement of client and regional targets
• Client satisfaction
• Delivery of regular and accurate client reports
• Services undertaken within client budget
• Continuous improvement, operational efficiency opportunities and innovation

Knowledge & Experience:

• People management experience
• 10+ years of portfolio management experience and corporate real estate experience, preferably with finance sector experience
• Strong leadership skills
• General practice background for international Occupier client
• Experience in networking and building relationships internally and externally
• A level of experience selling successfully to clients
• Demonstrable technical competence in areas relevant to role
• Demonstrable understanding of market and local knowledge
• High level of numerical reasoning and analytical skills

Skills & Qualifications:

• Forward Planning: Plans and priorities own workload in order to achieve property management deliverables
• Enabling Delivery: Capable of delivering property management effectively and thoroughly within agreed standards
• Commercially Minded: Seeks efficiencies and cost savings for the client.
• Building Relationships: Establishes and nurtures harmonious relationships with clients, their advisers and colleagues
• Degree level estate management qualification or equivalent desired.
• Presentation and attention to detail
• Time management
• Team player