Reports To: IT Manager / Director
Role Overview
The Deputy IT Manager for Applications will be responsible for overseeing the organization's business applications portfolio, with a particular focus on ERP systems and enterprise applications. This role combines technical expertise with leadership capabilities to ensure optimal system performance and team management.
Key Responsibilities
Technical Leadership
- Lead the development, implementation, and maintenance of business applications, particularly Microsoft Dynamics 365 and HR systems
- Oversee system integrations, upgrades, and enhancement projects
- Ensure system security, reliability, and performance
- Provide technical guidance and problem-solving support to the team
- Develop and maintain technical documentation and standard operating procedures
Team Management
- Lead and mentor a team of application developers and system analysts
- Coordinate work assignments and monitor team performance
- Foster a culture of continuous improvement and innovation
- Conduct regular team meetings and performance reviews
- Identify training needs and professional development opportunities
Project Management
- Plan and execute IT projects related to business applications
- Manage project schedules, resources, and budgets
- Monitor project progress and ensure timely delivery
- Identify and mitigate project risks
- Report project status to senior management
Stakeholder Management
- Collaborate with department heads to understand business requirements
- Manage vendor relationships and contracts
- Communicate effectively with users across all organizational levels
- Present technical solutions to non-technical stakeholders
- Build and maintain strong working relationships with internal and external partners
EducationBachelor’s degree in computer science, Information Technology, or related field Technical SkillsExtensive experience with Microsoft Dynamics 365 implementation and administrationStrong understanding of HR systems and integrationsProficiency in programming languages and development frameworksExperience with database management and SQLKnowledge of system architecture and integration patternsUnderstanding of IT security best practicesExperienceMinimum 5-7 years of experience in IT applications managementProven track record of successful project deliveryExperience leading and managing technical teamsDemonstrated expertise in ERP systems, particularly Microsoft Dynamics 365Soft SkillsExcellent leadership and team management abilitiesStrong project management and organizational skillsSuperior communication skills (written and verbal)Problem-solving and analytical thinking capabilitiesAbility to work under pressure and meet deadlinesStrong stakeholder management skillsPreferred QualificationsPMP or similar project management certificationExperience with agile methodologies