The Branch Manager is responsible for ensuring operational excellence at the Digital School by Berlitz New Cairo branch. This includes overseeing administrative staff, ensuring high-quality educational service delivery, managing branch operations, and maintaining smooth, efficient workflows. The Branch Manager will ensure that the branch meets all operational standards while fostering a positive learning environment for both students and staff.

Key Responsibilities:

Operational Management:

• Oversee all daily branch operations, including staff scheduling, facility management, and ensuring smooth administrative processes.
• Implement and uphold Digital School's policies and procedures to maintain consistency and quality across all educational programs.
• Ensure that the branch meets its operational goals, including student satisfaction, class scheduling efficiency, and resource management.

 Academic Quality Control:

• Collaborate with instructors to ensure that course delivery meets Digital School's high standards.
• Monitor educational outcomes and student feedback to ensure continuous improvement in program quality.
• Oversee the planning and coordination of classes, ensuring that instructors are well-prepared and equipped with the necessary materials.

Team Leadership:

• Lead and manage the branch’s administrative staff, fostering a collaborative and supportive work environment.
• Conduct regular performance evaluations, offer feedback, and promote professional development opportunities for all administrative employees.
• In collaboration with the HR Manager, ensure that the branch is adequately staffed, and manage staff schedules to meet student needs while optimizing operational efficiency.

Customer Relationship Management:

• Serve as the primary point of contact for student and parent inquiries, concerns, and feedback, ensuring a high level of satisfaction.
• Respond promptly and professionally to issues, working to resolve conflicts and improve the overall student experience.

Budget & Resource Management:

• Manage the branch’s resources efficiently, including classrooms, technology, and materials, ensuring optimal use and upkeep.
• Oversee branch expenses and stay within budget constraints, tracking expenditures related to operations and facilities.

Compliance & Reporting:

• Ensure the branch is fully compliant with Digital School’s standards, local regulations, and health and safety requirements.
• Provide regular reports to senior management on operational performance, staffing needs, and student feedback.
• Conduct audits to ensure all operational activities align with the organization’s goals and regulatory standards.