E-Commerce Sales Account Rep

Confidential - Egypt - Cairo
  • Order Processing (include creating reports on must-ship orders, upload orders on NetSuite for some marketplaces.
  • Upload tracking IDs for processed orders.
  • Hand Back orders/replacements.
  • Respond promptly to customer queries and complaints to find solutions and defuse tension
  • Send order reports to warehouses.
  • Present new or additional products and services to existing customers
  • Improve listings in marketplaces.
  • Send reports on sales activity, accounts status and possible issues
  • Respond informatively to customer inquiries and resolving customer complaints via marketplaces
  • Refer advanced cases to the direct manager for resolution, providing background information as necessary.
  • Create deals and promotions through the marketplaces
  • Follow-up with customers to obtain shipping address corrections for incomplete or incorrect addresses.
  • Monitor order defects rate (Cancellation defects, returns defect, delivery defects and customer complaints).

Proven experience as an Account Representative.Experience in customer service is a great plus.Proficient in MS Office; familiarity with ERP Systems.Excellent written, verbal communication skills.Excellent organizational and multitasking abilityAssertiveness and confidenceGoal-driven with ability to work under pressureGood problem-solving skillsPerfect verbal and written English skillsVery good critical thinking skills & Analytical skills.Bachelor Degree from well known university (preferred to be from AUC, BUE or GUC)
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com