Senior Technical Operation Engineer

 

  • Monitor and maintain systems, to ensure that services run smoothly, and disruptions are minimized. Support all business teams regarding system inquires and guide them.
  • Provide guidance on payment platforms ensures users can use them efficiently, reducing user-related errors or support requests. 
  • Work closely with developers and operations personnel to resolve bugs, glitches, and system problems efficiently. 
  • Assist users in navigating and using payment systems correctly, to ensure smooth transactions. 
  • Document all configurations, system changes, and issues for future reference and compliance purposes, to maintain accurate and detailed records that support efficient troubleshooting and ensure system stability. 
  • Maintain a log of both internal system problems and external issues to ensure they are addressed and resolved. 
  • Address missed vouchers by ensuring they are either refunded or reprocessed, to ensure financial accuracy and customer satisfaction. 
  • Cover operations 24X7 and perform Health checks on database queries and Backend systems on a rotational basis.

Bachelor's degree in computer science, or a related field. (ITI & NTI graduates are preferred)2-4 years as a Technical Support Engineer, Preferred experience in E-Payments Platform.Strong SQL/PL SQL knowledge. Strong Linux (scripting, searching, operate, ….). Strong result orientation and customer centric Excellent communication skills.
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com