We are looking for an experienced Office Manager to join our team of high-performing professionals. The Office Manager will support the CEO and Technical Support Department, while also overseeing day-to-day administrative tasks, maintaining office efficiency, and supporting the team’s operational needs. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple tasks. 

Key Responsibilities:

1. Administrative Support
   • Answer and direct phone calls, welcome visitors, and manage the reception area.
   • Prepare and manage correspondence, reports, letter and documents as required by other departments.
   • Schedule meetings, take minutes, and distribute them to attendees.
   • Maintain and update company databases, records, and filing systems.
   • Oversee mail distribution, faxes, and couriers.
   • Order business cards, catalogs, posters, company stationery, envelopes, and required notebooks, and reviewing and monitoring the printing process until delivery.
2. Office Operations
   • Ensure the office is organized, clean, and stocked with necessary supplies.
   • Coordinate repairs, maintenance, and office upgrades.
   • Negotiate with vendors and manage office supply orders, equipment, and other resources.
   • Implement and maintain office policies and procedures.
   • Ensure minimum stock of paper and ink and order them as needed.
3. Team Support
   • Provide assistance to senior management, including calendar management and travel arrangements.
   • Handle all employees travel arrangements.
   • Facilitate internal communication within the teams and between departments.
   • Assist with on-boarding new employees by preparing workstations and orientation schedules.
   • Assist in data entry and review within the company’s system if required by other departments.
   • Organize employee engagement events, meetings, and corporate gatherings.
   • Route incoming resumes to the Human Resources Manager.
   • Schedule interviews with prospective job candidates.
   • Assist the Human Resources Manager with certain HR tasks and administrative duties as requested.
   • Act as the liaison with shipping companies.
   • Assist the CFO with specific tasks and administrative functions upon request.
   • Handle any other personal requests from the company’s CEO.
4. Technical Support Dept. Support:

• Receiving maintenance and malfunction reports from the client or within the company (coordination and communication with the client occur if the report is not from the client).
• Recording the report in the system and creating a maintenance ticket.
• Ensuring the client is registered in the system.
• Verifying the warranty period of the device through the device's Serial Number or the sales invoice related to the report.
• Preparing price quotes for the spare parts to be replaced and presenting them to the Technical Support Manager for review and final approval.
• Following up on some maintenance tickets until completion and resolution of the problem.
• Performing administrative tasks related to the Technical Support Department, such as visit reports, price quotes, installation reports, and warranty certificates.
• Following up on invoices with the engineers and ensuring their delivery to the client.
• Recording installation and training tickets in the system and issuing the ticket.