Job Summary:
K Line Europe is seeking an experienced and dedicated Zoho Product Owner/Developer to join our team on a full-time remote basis. The ideal candidate will have a deep understanding of the Zoho ecosystem and excel at customizing and optimizing Zoho applications to meet the specific needs of an orthodontic manufacturing environment. This role combines strategic product ownership with hands-on development to enhance our operational efficiency and support our mission of delivering exceptional orthodontic products.
Key Responsibilities:
- Product Ownership:
- Serve as the primary contact for all Zoho-related initiatives within K Line Europe.
- Develop and maintain a strategic roadmap for Zoho applications aligned with K Line Europe's business objectives.
- Gather and prioritize requirements from stakeholders to enhance Zoho functionalities tailored to the orthodontic industry.
- Development & Customization:
- Customize Zoho applications (CRM, Creator, Books, Desk, etc.) to streamline manufacturing processes, sales, and customer support.
- Develop custom modules, layouts, and fields specific to orthodontic product management and distribution.
- Implement and manage workflows, automation rules, and integrations with third-party systems used in manufacturing and logistics.
- Integration & Automation:
- Design and implement integrations between Zoho applications and other platforms (e.g., ERP systems, e-commerce platforms) using APIs and integration tools.
- Automate processes to improve efficiency in areas such as inventory management, order processing, and customer relationship management.
- Support & Maintenance:
- Provide ongoing support and troubleshooting for Zoho applications.
- Monitor system performance and implement updates or fixes as necessary.
- Train team members on new features and functionalities within Zoho to ensure optimal utilization.
- Documentation & Reporting:
- Maintain comprehensive documentation of configurations, customizations, and processes.
- Generate reports and dashboards to provide insights into business operations, sales performance, and manufacturing efficiency.
Bachelor's degree in Computer Science, Information Systems, or a related field.Minimum of 3-5 years of experience working with Zoho applications.Proven experience as a Product Owner and Developer within the Zoho ecosystem.Strong understanding of the Zoho One suite, including CRM, Creator, Books, Desk, and other applications.Proficiency in Zoho Deluge scripting language.Experience with RESTful APIs and integration tools like Zapier or Zoho Flow.Familiarity with web technologies such as HTML, CSS, and JavaScript is a bonus but not necessaryExperience in the manufacturing industry, preferably in medical devices or orthodontics, is a plus.Excellent problem-solving skills and attention to detail.Excellent command of both written & spoken English.Strong communication and interpersonal skills.