Your Day as an IT & Network Engineer at EPPS Might Include:
- Technical Assistance: Providing both in-person and remote support for hardware, software, and network-related issues, troubleshooting problems as they arise to minimize downtime.
- Network Management: Configuring and troubleshooting networking devices, managing local directories, firewalls, and handling user access to ensure seamless network operations.
- Firewall Management: Managing Sophos firewalls is a key responsibility, ensuring network security and efficient device management to safeguard the company’s IT infrastructure.
- System Management: Overseeing the installation, configuration, and maintenance of hardware, software, and peripherals, ensuring that all systems are functioning smoothly.
- User Account Management: Administering user accounts, setting permissions, and ensuring compliance with the company’s data security policies.
- Backup and Recovery: Managing and executing backup and recovery tasks using Veeam to ensure data integrity and availability during emergencies.
- Collaboration and Documentation: Working closely with other teams on IT projects and documenting technical issues and their resolutions in the company’s knowledge base or ticketing system.
- Employee Onboarding & Training: Assisting with the onboarding of new employees by setting up workstations and providing training on IT systems and tools.
Education: Bachelor’s degree in computer science, IT, or a related field.Certifications: Certifications such as CompTIA A+ or CCNA are a big plus, demonstrating your expertise in the IT field.Experience: 2 to 4 years of experience including 1 to 2 in the IT field, providing hands-on assistance and troubleshooting for end-users.Technical Expertise:Proficiency in troubleshooting and configuring applications like the Microsoft Office Suite.Familiarity with managing local directories and configuring firewalls (preferably Sophos).Strong knowledge of networking principles, including device configuration and troubleshooting.Experience with backup and recovery solutions, particularly with Veeam.Access Control Management: Experience in handling fingerprint systems to ensure secure access control within the company.Communication & Problem-Solving Skills:Excellent interpersonal and communication skills to foster strong relationships with employees.A tech-savvy and self-driven individual, eager to learn and stay updated with industry trends.Strong analytical skills for identifying and resolving technical issues effectively.