• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets

Responsibilities:     Collaborate with clients to understand their needs and provide customized MICE and tailor-made itineraries.Plan and organize MICE events, including meetings, seminars, incentive travel, and group tours.Research destinations and attractions, providing clients with recommendations on travel activities, transportation, accommodations, and dining options.Liaise with suppliers, negotiate contracts, prices, and service quality to ensure clients receive the best value and satisfaction.Conduct overall group operations including proposal preparation, manifest creation, cost management, and air and land arrangements.Conduct thorough financial management for MICE operations to maximize revenue.Arrangement of airline reservations, hotels, and other travel related arrangements for MICE customers.Look for every opportunity to sell TCC preferred carriers, hotel and other preferred vendors to maximize commission revenue.Serve as tour escort as needed.Plan and conduct site inspections for potential venues for MICE business.Assist Sales Manager with sales activities and operations.Effectively utilize marketing resources such as Cvent, RegOnline.Effectively utilize sales resources such as Zoho, iBank.Update job knowledge by participating in educational opportunities.Participate in outbound group/incentive sales strategy and outreachDevelop marketing and promotional materials to promote KIE group and incentive services.Conduct additional business tasks/special projects in addition to above essential functions as needed.