Public Relation Officer

OUN Egypt - Egypt - Cairo
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Proven experience as a Guest Relations OfficerFamiliarity with hospitality industry standardsProficiency in English; knowledge of additional languages is a plusComputer literacyA customer-oriented and professional attitudeAn outgoing personalityOutstanding communication abilitiesExcellent organizational and time-management skillsDiploma or BSc/BA in Hospitality Management is preferred
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com