Senior Account Manager

Key Responsibilities:

1. Client Relationship Management:

  • · Manages a portfolio of accounts [ up to 12 accounts active at the same time] and may increase upon business need.
  • · Serve as the main point of contact for assigned client accounts.
  • · Acts as the point of contact between the marketing team and the client and handles all customers’ needs & meetings.
  • · Fully responsible for his clients accounts.
  • · Build and maintain strong, long-lasting client relationships to increase satisfaction score.
  • · Understand client needs and objectives to provide tailored solutions.
  • · Regularly communicate with clients to update them on account status, deliverables, and any issues.

2. Account Coordination:

  • · Manage and oversee daily operations for up to 12 client accounts [ active at the same time] and may increase upon business need.
  • · Assign Tasks with deadlines on the PM system to all assigned team members(marketing teams).
  • · Main Point of Contact between company and the client and fully responsible for all client inquiries and deadlines.
  • · Manage the tasks and deadlines for each account with assigned team members.
  • · Coordinate with internal teams (e.g., technical teams, editors and graphic designers) to ensure seamless service delivery.
  • · Ensure all client deliverables are met within the agreed timelines.
  • · Reviews the quality of work with the marketing manager before being sent to the client.
  • · Proactively identify potential issues and address them before they escalate.
  • · Resolve client complaints and issues promptly and effectively.

3. Data Management:

  • · Reports to Digital Operations Manager.
  • · Ensure the team’s project management tool is continually updated and organised. Pull reporting on project landscape and requests on a routine basis.
  • · Comply to the company internal system, rules and policies.
  • · Document all clients data with due delivery dates (Past and Future).
  • · Responsible for creating clients SOPs and updating them later on ( if needed).
  • · Responsible for updating each client's internal tracking sheets and reports.
  • · Document and report any recurring issues to the management for process improvement.

4. Performance Monitoring and Reporting:

  • · Track and report on key account metrics and performance indicators.
  • · Prepare weekly, monthly and quarterly reports for clients, highlighting weekly action plan, successes, deliveries and areas for improvement.
  • · Conduct periodic reviews with clients to discuss account performance and future strategies.

5.Client Onboarding and Training:

  • · Assist in the onboarding process for new clients, ensuring a smooth transition including brief, Info documentation and Credentials collection.
  • · Provide an estimated timeline for the client based on the requested service.
  • · Act as point of contact for all client inquiries and questions.

6.Team Onboarding and Training:

  • · Provide training and support to teams new members on the history of the client, info and style.
  • · Reviews the quality of work with the marketing manager before being sent to the client.

 ● Proven work experience as an Account Manager, Key Account Manager or relevant role● Experience delivering client-focused solutions to customer needs● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail● Excellent listening, negotiation and presentation abilities● Strong verbal and written communication skills● BA/BS degree in Business Administration, Sales or relevant fieldJob Type: Full-time
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com