Key Responsibilities:

1. Client Relationship Management:

• · Manages a portfolio of accounts [ up to 12 accounts active at the same time] and may increase upon business need.
• · Serve as the main point of contact for assigned client accounts.
• · Acts as the point of contact between the marketing team and the client and handles all customers’ needs & meetings.
• · Fully responsible for his clients accounts.
• · Build and maintain strong, long-lasting client relationships to increase satisfaction score.
• · Understand client needs and objectives to provide tailored solutions.
• · Regularly communicate with clients to update them on account status, deliverables, and any issues.

2. Account Coordination:

• · Manage and oversee daily operations for up to 12 client accounts [ active at the same time] and may increase upon business need.
• · Assign Tasks with deadlines on the PM system to all assigned team members(marketing teams).
• · Main Point of Contact between company and the client and fully responsible for all client inquiries and deadlines.
• · Manage the tasks and deadlines for each account with assigned team members.
• · Coordinate with internal teams (e.g., technical teams, editors and graphic designers) to ensure seamless service delivery.
• · Ensure all client deliverables are met within the agreed timelines.
• · Reviews the quality of work with the marketing manager before being sent to the client.
• · Proactively identify potential issues and address them before they escalate.
• · Resolve client complaints and issues promptly and effectively.

3. Data Management:

• · Reports to Digital Operations Manager.
• · Ensure the team’s project management tool is continually updated and organised. Pull reporting on project landscape and requests on a routine basis.
• · Comply to the company internal system, rules and policies.
• · Document all clients data with due delivery dates (Past and Future).
• · Responsible for creating clients SOPs and updating them later on ( if needed).
• · Responsible for updating each client's internal tracking sheets and reports.
• · Document and report any recurring issues to the management for process improvement.

4. Performance Monitoring and Reporting:

• · Track and report on key account metrics and performance indicators.
• · Prepare weekly, monthly and quarterly reports for clients, highlighting weekly action plan, successes, deliveries and areas for improvement.
• · Conduct periodic reviews with clients to discuss account performance and future strategies.

5.Client Onboarding and Training:

• · Assist in the onboarding process for new clients, ensuring a smooth transition including brief, Info documentation and Credentials collection.
• · Provide an estimated timeline for the client based on the requested service.
• · Act as point of contact for all client inquiries and questions.

6.Team Onboarding and Training:

• · Provide training and support to teams new members on the history of the client, info and style.
• · Reviews the quality of work with the marketing manager before being sent to the client.