Front Desk Management:

• Greet and welcome clients, visitors, and vendors as they arrive at the office.
• Maintain a clean and organized reception area.
• Ensure a professional and friendly environment at all times.

Client and Visitor Assistance:

• Answer and direct phone calls, emails, and other inquiries in a courteous manner.
• Provide accurate information about the company’s services, property listings, and available real estate opportunities.
• Assist clients with inquiries and ensure they are directed to the appropriate staff member or department.

Administrative Support:

• Schedule and manage appointments, meetings, and property viewings for real estate agents and management.
• Handle incoming and outgoing mail and packages.
• Maintain records, files, and office supplies, ensuring they are well-organized and up to date.

Communication and Coordination:

• Coordinate with real estate agents, property managers, and other departments to ensure smooth workflow.
• Relay messages promptly and accurately.
• Assist with basic data entry, documentation, and database management.

Customer Relationship Management:

• Build and maintain positive relationships with clients, tenants, and business partners.
• Support the sales and leasing teams by managing visitor logs, client records, and providing relevant documentation as required.

Office Support:

• Assist with general office duties such as copying, scanning, and filing.
• Maintain office supplies inventory and place orders as needed.
• Help in organizing company events, meetings, and presentations.

Required Skills and Qualifications:

• Education: High school diploma or equivalent; additional qualifications in office administration are a plus.
• Experience: Previous experience as a receptionist or in a customer service role (preferably in real estate or a related field).
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with real estate software (CRM systems) is a bonus.
• Communication Skills: Excellent verbal and written communication skills. Polite and professional phone etiquette.
• Interpersonal Skills: Strong organizational and multitasking abilities. Friendly, approachable, and able to handle customer complaints tactfully.
• Attention to Detail: Able to manage multiple tasks with high attention to accuracy and deadlines.
• Problem-solving Skills: Ability to resolve issues efficiently and professionally.