IT Help Desk

  • Troubleshooting and Support:
    • Provide technical support via phone, email, or in person.
    • Diagnose and resolve hardware, software, and network issues.
    • Support desktop systems, applications, printers, and peripherals.
    • Assist users with password resets, software installations, and system updates.
  • Incident Management:
    • Log all technical issues in the ticketing system, maintaining accurate records of troubleshooting steps.
    • Escalate unresolved issues to the relevant IT teams when necessary.
    • Monitor the status of tickets and ensure timely resolution.
  • System Maintenance:
    • Assist in routine system maintenance tasks such as updates, patches, and backups.
    • Perform checks on system performance and escalate any potential issues.
    • Set up new hardware and software, ensuring correct configurations.
  • User Training and Documentation:
    • Provide basic user training on IT systems and applications.
    • Maintain and update IT documentation, user guides, and FAQs for commonly encountered issues.
  • Inventory Management:
    • Keep track of IT equipment, managing the issuance and return of hardware such as laptops, desktops, and accessories.
    • Ensure proper documentation for IT asset management.
  • Security:
    • Support the IT security team in enforcing company policies on access control and software use.
    • Help identify and resolve security vulnerabilities.
  • Reporting:
    • Provide periodic reports containing finished tasks, ongoing tasks and challenges.

 


● Proven experience as IT help desk● Good understanding of computer systems, mobile devices and other tech products● Proficiency in English● Excellent communication skills● BSc/BA in IT, Computer Science or relevant field  
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com