- Process owner, responsible in safeguarding, enforcing and implementing internal (commercial) processes within the commercial division
- Makes sure that all legal issues and processes are taken care-off and respected by all relevant parties in order to ensure smooth flow of operations and high quality service levels to both internal (“front-office” sales team) and external clients (TCE customers)
- Communicates with the authorities (reporting) on client related matters
- Responsible to ensure accurate order (entry, tracking and follow up), customer service and sales support
- Responsible for the development and optimization of internal processes and reports
- Monitors customers’ ledgers in coordination with Finance
- Provides market data analysis from feedback collected by the Sales Team and input from the media entries, publications, announcements, etc.
- Responsible for data warehouse development to include market data to facilitate reporting and management decision making
- Organizes, manages & motivates and further coaches his/her team to achieve predefined objectives in relation to company values and ensures high level of initiative and enthusiasm while providing appropriate development opportunities
- Participates or leads ad-hoc projects that may go beyond his/hers formal accountabilities, so as to satisfy and respond accordingly to business needs
University Degree1-2 years of relevant experienceCustomer relation skillsSap knowledge is advantage or relevant ERPKnowledge in Sales and MarketingHigh sales process awarenessProcess mapping/designing skillsCompliance rules and regulationsKnowledge of Company Standards, Policies and ProceduresHigh command of EnglishPC literate