- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions
- Provide service information to customers
- Follow up customer calls where necessary
- Meet team qualitative and quantitative targets
Some experience in a call center or customer service environmentStrong phone and verbal communication skills along with active listeningAttention to detailsFamiliarity with CRM systems and practicesGood data entry and typing skillsCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyGraduated