QUALIFICATIONS_ESSENTIAL

The ability to give the customer experiences the attention that it deserves and drives actions. Excellent analytical skills with the ability of connecting the dots between departments and initiatives, bridge conflicting agendas and providing relentless focus and discipline for driving a coordinated, systematic and sustained, organization-wide customer experience program The ability for building and maintain organizational enthusiasm and overcoming the barriers to change and with the support of the C level he should be able to implement cultural change and spreading customer centricity throughout all areas of the organization. Deep understanding telecom operations and awareness of the different departments and their interactions. Excellent management skill and ability to communicate persuasively and effectively in verbal and written communication. Ability to work as part of a multi-disciplinary team where organization, prioritization and sound judgment skill are essential. Advanced presentation & Negotiations skills.

QUALIFICATIONS_DESIRABLE

- Coaching & Motivation - Leadership

EXPERIENCE_ESSENTIAL

Minimum of 10 years of telecom experience.

EXPERIENCE_DESIRABLE

- Design Thinking - Influence and decision making.

CERTIFICATIONS_ESSENTIAL

N/A